Now that you use Document Vault to access letters, your Link Password Owner may turn off delivery of paper copies in the mail. The Paperless Delivery Options tool can send daily or weekly email notifications to alert you to new letters that have been added to your Document Vault.
We know paperless delivery may cause a change in your current processes. Read our best practices from working with other care providers.
If you need technical help to access Paperless Delivery or any of its features, please email ProviderTechSupport@uhc.com or call our Help Desk at 866-842-3278, option 1. Representatives are available Monday - Friday 7 a.m. - 9 p.m. Central Time.