Save time, get better documentation and reduce paper by using our online capabilities.
As we continue to upgrade our digital services, we have introduced a better system to help you do business with us. Link will no longer serve as the one point of reference for online provider services. Our new and improved UnitedHealthcare Provider Portal will allow you to quickly get the answers you need, so you can save valuable time and get better documentation and visibility. You’ll be able to access the portal with your current log-in credentials.
To see how you can use Electronic Data Interchange (EDI) and UnitedHealthcare’s Provider Portal to help you quickly get the information you need for most of UnitedHealthcare benefit plan members, check out the Self-Service Comparison Guide.
Notification is required for certain genetic and molecular lab tests for certain UnitedHealthcare Commercial benefit plans. Ordering care providers will complete the notification/prior authorization process online or over the phone.
Labs must register their tests to participate as part of the Genetic and Molecular Lab Testing Notification/Prior Authorization process.
Direct Connect is a free online tool that helps you review and resolve overpaid claims quickly and easily. Using Direct Connect, you can track and manage overpayment requests, dispute an overpayment finding and submit refunds – reducing the letters and calls you receive from UnitedHealthcare, or the need to work with third-party vendors.
Direct Connect is available on the UnitedHealthcare Provider Portal. To get started, simply email email@example.com. Please include the requestor’s name as well as the organization’s TIN(s), physical address and mailing address.
The accuracy of care provider practice demographic data can play an important part in the success of a medical practice. It can help connect you with members searching for a care provider, and it supports claims processing and compliance with regulatory requirements.
If you need technical help to access the UnitedHealthcare Provider Portal, please email ProviderTechSupport@uhc.com or call our Help Desk at 866-842-3278, option 1. Representatives are available Monday - Friday 7 a.m. - 9 p.m. Central Time.