Virtual Visits (Medicare Advantage), Capitation and/or delegation supplement - 2021 Administrative Guide

Some UnitedHealthcare MA plans offer Virtual Visits for medical and/or mental health care as a plan benefit.

Care providers deliver Virtual Visits outside of medical facilities using online technology. Members can access Virtual Visits right from their computer, tablet or smartphone.

Virtual Visits (medical)

This additional supplemental benefit is offered through American Well (AmWell) on most MA plans offering the benefit. With this benefit, members can talk with a doctor online 24 hours a day, 7 days a week for treatment of non-critical illnesses such as cold, flu, sore throat and skin rashes. Members can ask the doctor questions, get a diagnosis and receive a prescription.

The additional telehealth benefit also covers local in-network care providers who choose to offer Virtual Visits. Members can connect with one of the care providers in their primary medical group using that group’s telemedicine technology. Members of these plans should contact their PCP to determine if they offer telehealth services and how to access their Virtual Visits benefit.

Virtual Visits (mental health)

This benefit is offered through Optum. With this benefit, members can talk to an Optum licensed therapist or psychiatrist online for the evaluation and treatment of general mental health conditions such as depression and anxiety. Members can schedule their appointment online or call the care provider directly to schedule. Mental health Virtual Visits are usually held during regular business hours similar to on-site mental health visits.


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